What we provide

Youthline provides a FREE, confidential humanistic client-centred counselling service for young people attending secondary school and adults who care for and support young people. We offer in person, online and telephone counselling.  We work across a number of locations within Bracknell Forest including our main base at Portman Close, Bracknell, and 10 secondary schools.

Please note that Youthline is not an emergency service and we are not equipped to work with high levels of distress. We are trained to work with Tier 1 and Tier 2 CAMHS threshold of mental health.

Read about BACP's ethical framework for the counselling professions

Click to access the BACP Ethical Framework for the counselling profession

Do you need support?

Youthline offers a one-to-one counselling service. If you would like to talk to someone who won’t judge you then we are here to offer our support. Please fill in your details using our online form and we will add you to our waiting list.

If you would prefer to register over the phone, then please call us on 01344 311200. If it is an emergency then please call The Samaritans helpline on: 116 123.

Youthline and COVID-19 - Click to read

Youthline and COVID-19: Read our Important Information and Signposting booklet

Our team is thinking about our clients during this time.  We have worked hard to find new ways of working with remote support e.g. telephone, Skype/Zoom etc.  We are now cautiously transitioning back to face to face counselling but will continue to offer remote support also. If you are an existing client, you will have received an email from Youthline and our counsellors have discussed how best to work together.

It is very important to us at Youthline that we protect all those who come to us for counselling and the counsellors and staff who work with us and as such all counsellors, placement students and support volunteers have been offered the Covid vaccination. All volunteers and staff are also able to access the Covid Lateral Flow Testing each week.

If you would like to be added to our waiting list, please do this by completing the counselling form https://www.youthlineuk.com/counselling-enquiry/ – we will be in touch. The wait for counselling may be a little longer than usual, we will do our absolute best to offer you an appointment as quickly as possible.

Need Help?

Visit our online resources where you will find fact sheets, videos and links to other organisations.

For more information on other resources available for mental health and wellbeing, please consult this brochure. NHS East Berkshire CCG has also produced three guides to help children, young people and their families to cope with the stresses of the coronavirus pandemic. The guides are: Family life during lockdown, Five Ways to Wellbeing for primary and secondary school aged children and; Young Person’s guide.

We recommend that you and your child take a look at Kooth.com. Kooth offers free, safe and anonymous online support for young people. Young people can chat online with Kooth counsellors, read articles written by young people and get support from the Kooth Community. It can provide vital support while you’re waiting for an appointment with a Youthline counsellor. Further resources include Samaritans Bracknell, Young Carers and The Mix.

The Stem4 group have four apps for self-harm, anxiety, depression and supporting others with mental health. Have a look at their FREE apps Mental Health Apps

If you are a young person experiencing a mental health crisis, you can text the YoungMinds Crisis Messenger for free, 24/7 support. You can text YM to 8525

For advice and tips to support you on a range of issues including bullying, friendships, relationship, sex, your body, your feelings, family life, school/college and find ways to cope see Childline. Also, anyone aged 19 or under can speak to a Childline counsellor by phone or online about anything that is worrying them.

Counselling Services

Useful Information for parents and adults

Counselling is a safe space for young people to explore whatever is bothering them.  Click the links below to access useful resources for parents and carers.

Parent Channel

National Self Harm Network

Parents Helpline – YoungMinds

MindEd For Families

BEAT CVP Eating Disorder Guidelines

Parent information sheet

Get Involved

Get Involved with Youthline

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STOP, Are you stressed out?

Counselling times

Saturday 09:3013:30

Office enquiries:

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Account Name: Youthline
Acct No.: 00017040
Sort Code: 40-52-40

Fundraising Events

Contact our Practice Manager at: collette@youthlineuk.com