We’re looking for a new Support Volunteer!

 About us:

Youthline is a local charity, with 30 years history, providing high quality face-to-face one to one counselling services to young people aged between 12 and 25.  Our geographical area covers the borough of Bracknell Forest and stretches into Ascot and Sunningdale.

 Currently we operate at a Town Centre location, eight Bracknell Forest secondary schools, two independent schools, one in Bracknell Forest and one in Ascot.  We are developing links with Family Intervention Teams and Youth Service in Bracknell Forest to expand our reach to parents.

 Our service is designed to be an early intervention service that prevents more serious problems arising.  At any one time, we have a team of approximately 30 counsellors working with us providing counselling sessions in the afternoon and evenings on five days per week and sometimes weekends (including school holiday times). We have an excellent staff team who manage the day to day business.

 Check out our website- – for much more information about what we do and how we do it.

 Our existing Trustees are a dedicated and friendly team with lots of different experiences to draw upon. We are all proud of the way in which we work together to guide and support the organisation. All are committed to ensuring Youthline’s long term sustainability because we recognise the importance of what we do. We will welcome the challenge and fresh thinking that will come from new Trustees!

 About you:

  • You will have a real interest in (and maybe experience of working with) young people and want to help make a difference their emotional well-being.
  • You will want to help ensure the continued success of Youthline – that involves helping us to continue to run smoothly, seeking funding opportunities, protecting our reputation and acting as an advocate for us in the local community.
  • You will have some time that you can devote to attending Youthline for a minimum of 3 hours per week on the same day and time.
  • You may be looking for experience in this type of role for career development reasons.


The duties of our Support Volunteer

– Greet visitors in a timely and friendly manner

 –Welcome clients sensitively and seat them in the waiting area

 –Maintain client privacy and confidentiality at all times

 –Check telephone for any messages.  Record messages in the diary

 –Answer any incoming calls and record messages in the diary

 –Complete New Client Booking form for any telephone or ‘drop in’

clients wanting an appointment

 –Record any cancellations in the rota

 –Assist counsellor to call clients as appropriate

 –Maintain client new starter packs

 –Other administrative tasks as directed by Practice Manager or Clinical Lead



If you think that you’d like to make a difference and help our organisation the starting point is to complete our application form at and send to our Practice Manager, Collette Reynolds at  Alternatively, please call Collette on 01344 311200 to discuss further.  Please be aware that we are an organisation that takes our responsibilities to the safeguarding of vulnerable children, young people and adults extremely seriously and expect all who work with us to complete a Disclosure and Barring Service (DBS) check.

Donate by Cheque or BACS

Account Name: Youthline
Acct No.: 00017040
Sort Code: 40-52-40

Fundraising Events

Contact our Practice Manager at: